Terms of Service

Last Updated: October 22, 2025

1. Acceptance of Terms

By accessing or using SuperSweet's concierge service, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

SuperSweet provides SMS-based concierge services for vacation rental guests and property owners. Our services include local recommendations, problem-solving assistance, booking help, and emergency coordination.

3. User Accounts and Registration

To use our service, you must:

  • Provide accurate and complete information
  • Maintain the security of your account
  • Be at least 18 years old
  • Have a valid phone number capable of receiving SMS messages

4. Service Availability

While we strive to provide 24/7 service, we do not guarantee uninterrupted access. Service may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

5. Fees and Payment

  • Guest Services: Basic recommendations are free. Premium services may incur fees, which will be communicated before you commit to the service.
  • Property Owner Services: Subscription fees apply and will be agreed upon during onboarding.
  • SMS Charges: Standard message and data rates from your carrier may apply.

6. User Conduct

You agree not to:

  • Use the service for any illegal purpose
  • Harass, abuse, or harm our staff or other users
  • Impersonate another person or entity
  • Transmit spam or unsolicited messages
  • Interfere with or disrupt the service

7. Limitations of Service

SuperSweet provides recommendations and assistance but does not guarantee specific outcomes. We are not responsible for:

  • The quality of third-party services we recommend
  • Property-related issues (these remain the property owner's responsibility)
  • Emergency situations requiring immediate professional intervention

8. Limitation of Liability

To the maximum extent permitted by law, SuperSweet shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

9. Indemnification

You agree to indemnify and hold harmless SuperSweet and its affiliates from any claims, damages, or expenses arising from your use of the service or violation of these terms.

10. Termination

You may terminate your account at any time by texting "STOP" or contacting us. We may terminate or suspend your access to the service for violations of these terms or for any other reason at our discretion.

11. Intellectual Property

All content, features, and functionality of the SuperSweet service are owned by SuperSweet and are protected by copyright, trademark, and other intellectual property laws.

12. Governing Law

These Terms shall be governed by the laws of the State of Florida, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes. Continued use of the service after changes constitutes acceptance of the new terms.

14. Contact Information

For questions about these Terms of Service, contact us: