TCPA Compliance

Last Updated: October 22, 2025

SMS Messaging Terms

SuperSweet complies with the Telephone Consumer Protection Act (TCPA) and all applicable regulations regarding SMS communications.

Your Consent

By providing your phone number and opting in to SuperSweet's service, you expressly consent to receive text messages from SuperSweet at the number you provided. This consent includes:

  • Service-related messages (responses to your inquiries)
  • Verification codes and account notifications
  • Recommendations and information you request
  • Occasional service updates and announcements

Message Frequency

Message frequency varies based on your usage of the service. As a guest, you control when you receive messages by texting us when you need assistance. We will respond to your inquiries and may send follow-up messages related to your requests.

Message and Data Rates

Message and data rates may apply based on your mobile carrier's plan. SuperSweet is not responsible for any charges you may incur from your mobile carrier for receiving or sending text messages.

Supported Carriers

Our SMS service is available on major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Contact your carrier if you experience any issues receiving messages.

How to Opt Out

You can stop receiving messages from SuperSweet at any time by:

  • Replying STOP to any message from us
  • Contacting us at (555) 123-4567
  • Emailing us at hello@supersweet.app

After you opt out, you will receive one final confirmation message, and then no further messages will be sent to your phone number unless you opt back in.

How to Get Help

For help with SMS messages:

  • Reply HELP to any message from us
  • Call us at (555) 123-4567
  • Email us at support@supersweet.app

No Purchase Required

Opting in to receive text messages from SuperSweet is not a condition of purchase. Basic concierge services are available at no cost to guests.

Privacy

Your phone number and any information you provide via text message are subject to our Privacy Policy. We do not sell your personal information to third parties.

Service Limitations

SuperSweet is not liable for any delays or failures in receiving messages due to:

  • Issues with your mobile carrier
  • Network connectivity problems
  • Device compatibility issues
  • Circumstances beyond our reasonable control

Emergency Services

Important: SuperSweet's SMS service is not for emergencies.

If you have a life-threatening emergency, call 911 immediately. Do not rely on text messages for urgent situations requiring immediate emergency response.

Changes to These Terms

We may update these TCPA compliance terms from time to time. We will notify you of any material changes via SMS or by posting updates on our website.

Contact Us

If you have questions about our SMS messaging practices or TCPA compliance, please contact us:

Quick Reference: Text STOP to opt out or HELP for assistance. Message and data rates may apply. For more information, see our Privacy Policy and Terms of Service.