Privacy Policy

Last Updated: October 22, 2025

1. Introduction

SuperSweet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our concierge service.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (phone number, email address)
  • Property address and stay dates (for guests)
  • Preferences and interests
  • Communication history with our concierge service
  • Business information (for property owners)

Automatically Collected Information

When you use our website, we may automatically collect:

  • Device information and IP address
  • Browser type and version
  • Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

  • Provide concierge services and respond to your requests
  • Send SMS messages with information and recommendations
  • Improve and personalize our services
  • Communicate with you about our services
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties that help us provide our services (e.g., Twilio for SMS)
  • Property Owners: If you're a guest, we may share relevant information with your property owner
  • Legal Requirements: When required by law or to protect our rights

5. SMS Communications

When you opt in to our service, you consent to receive SMS messages from SuperSweet. You can opt out at any time by replying "STOP" to any message. Message and data rates may apply.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Unverified opt-in records are deleted after 30 days.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of SMS communications at any time
  • Object to certain processing of your information

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: